our Innovative Help Desk Solution for customers
Features that you will get after getting started.
Its can help businesses to improve their customer support efficiency by automating tasks and providing a centralized system for managing tickets
Knowledge Base
Integrating a knowledge base allows customers to access self-help resources and find solutions without needing to create a ticket. It reduces ticket volume and empowers customers to troubleshoot independently
Business Hour
This feature allows companies to define specific time periods during which their support team is available to address customer issues. It plays a significant role in enhancing customer satisfaction by setting clear expectations about when customers can expect to receive assistance
Email To Ticket
The support ticketing system is integrated with an organization's designated support email address. When customers send emails to this address seeking assistance, the "Email to Ticket" feature automatically captures these emails and transforms them into support tickets within the system
User Ticket Portal
A dedicated interface where users can submit their support requests, detailing the issue they are facing. This centralizes the communication process and provides the initial information needed for resolution. he can also see his all ticket update via web notification and email
Analytics Reports
This feature is a powerful component of support ticketing systems that provides organizations with valuable insights and data-driven information about their customer support operations. By collecting and analyzing data related to support tickets, customer interactions, and response times, this feature offers actionable metrics to help businesses enhance their support processes and customer satisfaction
Ticket system made effortless: key features of Deskzai
Effortlessly streamline customer queries, allocate tasks efficiently, and enhance satisfaction with our support ticketing system. Elevate your support experience today!
Ticket Assign
Automate and Manually ticket assignment effortlessly. Our system intelligently matches tasks to skilled agents, ensuring efficient issue resolution and a seamless support journey for your customers.
AI Ticket reply
The 'AI Ticket Reply' feature revolutionizes customer support. Harnessing the power of AI, it swiftly analyzes queries and crafts personalized, accurate responses, enhancing efficiency, satisfaction, and agent productivity within your support ticketing system.
Collision detection
The 'collision detection' feature in our support ticketing system acts as a guardian of efficiency. It prevents dual handling of tickets by alerting agents when a ticket is already being addressed, ensuring seamless collaboration and optimal customer service.
add tagging system
The 'Add Tagging System' feature enhances our support ticketing system by allowing agents to categorize tickets with relevant tags. This enables streamlined organization, easier searchability, and efficient ticket grouping for improved issue tracking and resolution.
ticket notes
The 'Ticket Notes' feature within our support ticketing system empowers agents to collaborate seamlessly. Agents can share insights, updates, and recommendations within the ticket, fostering effective teamwork and ensuring comprehensive issue resolution.
add instant reply
The 'Add Instant Reply' feature in our support ticketing system empowers agents to swiftly address common queries. With pre-defined responses, agents can provide accurate solutions promptly, enhancing customer satisfaction and efficiency.
Features that you will get after getting started.
Seamless Solutions, Swiftly Delivered through our Ticketing System, Empowering Support, Simplified with Every Ticket.
email templates
implify communication with pre-designed email templates. Craft consistent, professional responses in seconds, optimizing efficiency and ensuring a polished support experience for your clients.
agent rating
Elevate support quality with agent ratings. Empower customers to provide feedback, enhancing transparency and driving continuous improvement in our support ticketing system.
Two-Factor Authentication
Enhance security with Two-Factor Authentication. Safeguard your support ticketing system by adding an extra layer of protection, ensuring only authorized access for both agents and customers.
Assign Activity
Customers and agents can monitor the progress of tickets in real-time. This transparency keeps customers informed about their request's status and helps support teams manage their workload effectively
dark mode
Experience a new level of comfort with our Dark Mode feature. Navigate the support ticketing system in a sleek and eye-friendly interface, even in low-light environments.
Roles and Permissions
Empower teamwork with precision. Our Roles and Permissions feature grants tailored access, enhancing collaboration while safeguarding data integrity within our support ticketing system application.
Custom CSS & JS
Tailor your support experience with Custom CSS & JS. Personalize the interface, enhance functionality, and align the system with your brand, delivering a unique and intuitive user journey.
securities
Our 'Securities' feature ensures customer data protection through robust encryption, access controls, and compliance measures, guaranteeing the highest level of privacy and security in every interaction.
chat GPT Api integrated
Experience real-time solutions with Chat GPT API integration. Instantly access AI-powered insights, enhancing support interactions and providing swift resolutions for a seamless customer experience.
employee username privacy
Prioritize security with our Employee Username Privacy feature. Safeguard sensitive information by limiting access to employee usernames, enhancing confidentiality within the support ticketing system.
google analytics
Harness the power of Google Analytics integration within our support ticketing system. Gain invaluable insights into customer interactions, enhancing your support strategy and user experience optimization.
Chatting System
The 'Chatting System' feature within our support ticketing system amplifies customer interactions. Real-time chat empowers instant query resolution, while threaded conversations ensure comprehensive support history for seamless issue resolution.
Live Notification
Stay informed in real-time with our 'Live Notification' feature. Receive instant updates on ticket progress, agent responses, and critical escalations, ensuring you're always in the loop for swift issue resolution.
LTR to RTL system
Our support ticketing system features LTR to RTL adaptability, catering to diverse language preferences. Seamlessly switch between left-to-right and right-to-left layouts for enhanced accessibility and global user engagement.
Force ssl
Google Captcha
Automations
Translations
Clear Application Cache
customer IP Address tracking
Customers Previous Tickets History
Social logins
Announcements
Languages
Contact form
Under Maintenance
Theme settings
Envato exclusive features for seamless help desk experience
Unlock an unparalleled support experience with our Envato exclusive features. Seamlessly integrated into our help desk system, these functionalities ensure effortless issue resolution and elevate customer satisfaction to new heights.
Frequently asked questions
Our 'Frequently Asked Questions' feature empowers users with instant answers to common queries, reducing ticket volume and enabling self-service. Enhance customer satisfaction and streamline support interactions effortlessly.
1.
Is there a knowledge base available for self-help?
Yes, we have an extensive knowledge base containing articles, guides, and solutions for common issues. You can explore it before submitting a ticket for quick solutions.
2.
Can I track the status of my ticket?
Absolutely! Once you've submitted a ticket, you'll receive a unique ticket ID. Enter this ID in the "Track Ticket" section on our website to monitor its progress.
6.
How are tickets assigned to agents?
Our system employs automated assignment based on the nature of your inquiry and agent expertise. This ensures your ticket reaches the most qualified support professional.
7.
How do I submit a support ticket?
Visit our support portal and click on the "Submit Ticket" button. Fill in the required details about your issue, and our team will promptly assist you.
Deskzai is next Gen customer support help desk platform
